The NEUST shall establish and implement a feedback mechanism which includes the following
|Sources of Feedbacks||Office-in-Charge||Channel of Communication|
|Feedbacks from Students and Parents||Department of Students Affairs||(044) 463 – firstname.lastname@example.org|
|Feedbacks from Faculty and Staff||VP for Admin Buss. and Finance||(044) 464-1533|
|Feedbacks from Alumni||Alumni & Placement Office||(044) email@example.com|
|Feedbacks from Community (includes contractors and dealers)||VP for Academic Affairs||(044) 464 – 0226|
Treatment of Feedbacks
The feedbacks coming from parents, students, faculty, staff, alumni, members of the community, etc., shall be treated with utmost professionalism and scholarliness. It is understood that feedbacks may be positive or negative. But just the same, these are to be considered as important inputs for the improvement of the delivery of services of NEUST.
Mechanics of Feedbacks Processing
- If the feedbacks received are in the forms of suggestions, complaints, and the like that call for and/or capable of immediate response or action, the concerned office-in-charge as indicated in the above matrix shall forthwith act and attend to these or call the attention of concerned offices/authorities in the University for immediate and appropriate action.
- If case of feedbacks that need careful and longer studies, the concerned office-in-charge shall forward the same to the University Research Office for the conduct of scientific and scholarly research. This office should come out with useful recommendations to be presented to the University President for appropriate action. This shall be done on a quarterly or semestral basis depending on the actual needs.
- Moreover, on an annual basis, the Graduate School shall include the topics pertinent to the feedbacks and/or feedbacks mechanism as among the subject matters/problems for thesis or dissertation writing, A regular research dissemination forum/fora shall be held to be attended and participated in by those who would benefit from this like school administrators, faculty, staff, students, community folks, dealers, contractors, and other people from government, business, industry as well as concerned NGOs.